To unlock your BDO online banking account or debit/credit card, follow these steps:
Unlocking BDO Debit/Credit Card:
- Log in to your BDO Online Banking account via the website or mobile app.
- On the website, click “Card Security Management” and toggle the button to unlock your card. On the app, tap “More” > “Security Management” > “Card Lock setting” and toggle the button to unlock.
- Confirm your transaction by entering the One-Time PIN (OTP) sent to your registered mobile number.
Unlocking BDO Online Banking Account:
- If you’ve been locked out, select “Forgot Password” or “Unlock Account” on the BDO app or website.
- Verify your identity with a one-time password sent to your registered mobile number.
- Create a new password that meets the app’s requirements (at least 8 characters, with a mix of uppercase, lowercase letters, and numbers).
- Log in with your new credentials.
Watch this video tutorial on YouTube.
Additional Tips:
- Make sure to log out after each session for security.
- Use a secure network when accessing online banking.
- Keep your passwords strong and change them regularly ¹ ² ³.