The Bank of the Philippine Islands (BPI) is a universal bank in the Philippines, founded on August 1, 1851, as El Banco Español Filipino de Isabel II. It’s the oldest bank in the Philippines and Southeast Asia, with a rich history spanning over 174 years. Here are some key facts about BPI ¹ ²:
- Headquarters: Ayala Triangle Gardens Tower 2, Paseo de Roxas corner Makati Avenue, Makati City, Metro Manila, Philippines
- Branches: Over 900 branches in the Philippines, Hong Kong, and Europe
- ATMs: More than 3,000 ATMs and CDMs (cash deposit machines)
- Services: BPI offers a range of financial services, including:
- Accounts and Deposits: Savings accounts, checking accounts, time deposits
- Loans: Personal loans, home loans, business loans, auto loans
- Credit Cards: Various credit card options
- Investment Services: Investment funds, stock brokering, asset management
- Insurance Services: Life insurance, non-life insurance, pre-need insurance
- Awards and Recognition: BPI has received several awards, including:
- Best Corporate and Investment Bank of the Philippines from AsiaMoney
- Best Bank for CSR from AsiaMoney
- Best Service Provider for Trade Finance from Triple A Treasury, Trade, Supply Chain and Risk Management Awards
- Parent Company: Ayala Corporation, one of the largest conglomerates in the Philippines, holds a significant stake in BPI
- Ticker Symbol: BPI (PSE)
- Contact Information:
- Phone: (63) 2 818-5541 or 800-1888-9100
- Website: (link unavailable)
- Swift Code: TLBPPHMMXXX (used for international transactions)
BPI has a strong presence in the Philippines and internationally, with a network of branches and ATMs. It has undergone significant transformations over the years, including its merger with Robinsons Bank in 2022.
What are the current option at BPI?
BPI offers various financial services and products, including:
- Account and Deposit Options:
- Savings accounts
- Checking accounts
- Time deposits
- Loan Options:
- Personal loans
- Home loans
- Business loans
- Auto loans
- Investment Services:
- Investment funds
- Stock brokering
- Asset management
- Digital Banking Services:
- Mobile banking app (latest version features enhanced security measures)
- BEA Chat (24/7 AI-powered digital assistant)
- Credit Cards:
- Various credit card options with benefits and rewards
- Insurance Services:
- Life insurance
- Non-life insurance
- Pre-need insurance
BPI also provides ¹ ²:
- SINAG Bonds: A sustainability-themed bond offering with a record-breaking ₱40 billion issuance
- Reverse Vending Machine: A machine that turns waste into VYBE points, promoting sustainability
- Cybersecurity Services: Regular conferences and updates on cybersecurity measures to protect customers’ digital transactions
For the latest information on BPI’s products and services, I recommend visiting their official website or contacting their customer service directly.
How does BPI customer service compare to other bank?
BPI’s customer service has received positive feedback, especially in terms of responsiveness. According to a study, BPI customers are satisfied with the bank’s responsiveness, with a score of 0.5, outperforming BDO and Metrobank. Here’s a comparison of the SERVQUAL dimension results ¹:
- Tangibility: BPI scores 0.215, indicating a slight edge over BDO and Metrobank
- Reliability: BPI scores 0.09, slightly lower than BDO’s 0.3 and Metrobank’s 0.3
- Responsiveness: BPI scores 0.5, higher than BDO’s 0.375 and Metrobank’s 0.375
- Assurance: BPI scores 0.25, lower than BDO’s 0.315 and Metrobank’s 0.315
- Empathy: BPI scores 0.1, lower than BDO’s 0.302 and Metrobank’s 0.302
To contact BPI’s customer service, you can:
- Phone: Call their 24-hour Contact Center at (+632) 889-10000 or 1-800-188-89-100
- Online: Use the BEA Chat Bot on their website or mobile app
- Social Media: Reach out to them on Facebook, Instagram, Twitter, or LinkedIn
- Visit a Branch: Find a branch near you using their branch locator on the website
BPI’s digitalization efforts have also improved customer experience, with over half of its clients now using online banking. The bank has seen a significant shift to digital transactions, with off-the-branch transactions dropping to 80% ².
Overall, while there’s room for improvement, BPI’s customer service is competitive with other major banks in the Philippines.
What are BPI latest initiatives in sustainability?
BPI’s latest initiatives in sustainability showcase its commitment to environmentally friendly practices and responsible banking. Some notable endeavors include ¹ ² ³:
- Sustainability Bonds: BPI issued P40 billion in SINAG bonds, the largest peso sustainability deal, to support green initiatives and promote inclusive growth.
- Energy Transition Finance Facility: The bank launched a groundbreaking facility to repurpose coal-fired power plants into renewable energy facilities, a global first in energy transition financing.
- Green Financing Options: BPI offers various eco-friendly financing solutions, such as:
- Solar Mortgage Loans: 0% interest on solar panel purchases, making renewable energy more accessible.
- Electric Vehicle Financing: Promotions like “Charge on Us” offer P5,000 in free charging credits for electric vehicle owners.
- Eco-Build Financing: Support for energy-efficient home solutions and sustainable building practices.
- Phygital Banking: BPI’s innovative approach combines physical and digital banking to enhance customer experience while promoting sustainability.
- Sustainable Development Finance Program: The bank provides funding for renewable energy, sustainable agriculture, and climate resilience initiatives, empowering businesses and communities to contribute to a greener economy.
- Partnerships: BPI collaborates with organizations like ACEN, a leading renewable energy company, to promote sustainability and reduce carbon footprint.
- Green Building Certifications: BPI has received IFC-EDGE Green Building certification for its branches, demonstrating its commitment to energy-efficient infrastructure.
- Employee Engagement: The bank requires employees to allocate at least 10% of their performance key result areas to sustainability-linked goals, fostering a culture of responsible banking.
