- Contact your bank: Call BDO customer service and explain the situation. There may be alternative ways for you to receive an OTP or activate your account.
- Use another OTP method: If you have another OTP method, such as email or an authentication app, you can use it.
- Visit a BDO branch: If possible, visit a BDO branch in your area and speak to a customer service representative.
- Update your contact information: Make sure your contact information, such as phone number and email address, is updated and correct.
In other countries, there may be limitations in receiving OTP due to the following reasons [1][4]:
- International roaming: If your SIM card is not registered in another country, you may not be able to receive an OTP.
- Network issues: There may be network connection issues in your area, making it difficult to receive OTP.
In such situations, it is important to contact your bank and your telco provider to resolve the issue.
Simcard Not Received OTP
If your SIM card hasn’t received an OTP because it’s already abroad, here are some possible solutions:
- Use a local SIM card: Consider purchasing a local SIM card in the country you’re currently in. This will ensure you have a local phone number and can receive OTPs.
- International roaming: If your SIM card has international roaming capabilities, ensure it’s enabled. However, be aware that international roaming charges may apply.
- Alternative OTP methods: Check if your bank or service provider offers alternative OTP methods, such as:
- Email OTP: Receive OTPs via email instead of SMS.
- Authenticator apps: Use an authenticator app like Google Authenticator or Authy to generate OTPs.
- Voice OTP: Receive OTPs via a voice call.
- Contact your bank or service provider: Reach out to your bank or service provider’s customer support and explain the situation. They may be able to provide an alternative solution or assistance.
- Use a different phone number: If possible, use a different phone number that’s registered with your bank or service provider, such as a friend or family member’s number.
To avoid issues with OTPs while abroad, consider the following:
- Notify your bank or service provider: Inform them of your travel plans, so they don’t flag your transactions as suspicious.
- Check international roaming charges: Understand the charges associated with international roaming and consider alternative options.
- Keep your contact information up-to-date: Ensure your bank or service provider has your current contact information, including your phone number and email address.
