If you’re unable to receive OTP (One-Time Password) messages on your mobile phone—especially for ICBC transactions—here are some steps you can take to troubleshoot and resolve the issue:
📱 Common Reasons You’re Not Receiving OTPs
- Weak or unstable network signal
- Incorrect phone number registered
- Full SMS inbox or device storage
- Blocked or filtered unknown numbers
- Inactive, damaged, or roaming SIM card
- App permissions not granted for SMS
🛠️ How to Fix It
- Check Network & Signal
- Move to an area with better reception.
- Turn off Airplane Mode and restart your phone.
- Verify Your Number
- Make sure your mobile number is correctly registered with ICBC.
- If you’ve changed numbers recently, update it in your ICBC profile.
- Clear Messaging App Cache
- Go to:
Settings > Apps > Messages > Storage > Clear Cache - Restart your device and try again.
- Go to:
- Unblock Unknown Numbers
- Disable spam filters or unblock unknown senders in your Messages settings.
- Reset Network Settings
- Go to:
Settings > General Management > Reset > Reset Network Settings - This can restore SMS functionality.
- Go to:
- Enable SMS Permissions
- Ensure ICBC app (if used) has permission to access SMS.
📺 Helpful Video Guide
You can watch this step-by-step tutorial on fixing OTP issues on Android.
If the issue persists, it’s best to contact ICBC customer service or visit a local branch to verify your mobile number and request manual OTP delivery or alternative verification.
Would you like help contacting ICBC support or checking if your number is registered correctly?
